Complaints

We aim to deliver high quality in everything we do. If you are unhappy with our service, you can submit a complaint.

BinderGroup Complaint Responsible

Joel Milos
Chief Executive Officer
BinderGroup ApS
Strandgade 12
1401, Copenhagen
Denmark

Your policy is underwritten by Lloyd’s Insurance Company S.A. BinderGroup ApS has been granted delegated complaints handling authority under its agreement with the insurer.

How to submit a complaint

Please submit your complaint using our online complaint form.

Submit a complaint
  • Your name and contact details
  • Policy/reference number
  • A clear description of what happened (including dates)
  • What outcome you are seeking
  • Any relevant supporting documentation

Please include following if you are a policyholder:

  • Your name and contact details
  • A clear description of what happened (including dates)
  • What outcome you are seeking
  • Any relevant supporting documentation

Please include following if you are not a policyholder:

We process personal data in accordance with our GDPR and BinderGroup Privacy Policy.

What happens next

We will acknowledge receipt of your complaint in writing within 5 working days after it has been received.

We will provide a final response in writing within 14 calendar days of receiving your complaint.

If you remain dissatisfied

If you are dissatisfied with our final response, or if we have not provided a final response within 14 calendar days of receiving your complaint, you may refer your complaint to:

Allmänna reklamationsnämnden (ARN)
Box 174
101 23 Stockholm
Sverige

Tel: +46 8 50 88 60 00
Fax: +46 8 50 88 60 01
Email: arn@arn.se
Website: www.arn.se/om-arn/anmalan/

Other rights

The complaints handling arrangements above are without prejudice to your right to commence legal action or alternative dispute resolution proceedings in accordance with your contractual rights.

Changes and version information

We update this complaints information as needed and state the date of the most recent update.

Last updated: 26.02.2026

Do you have other questions?

If you would like more information about our complaints process or have any other questions, please feel free to contact us.

Contact us