Complaints

We are committed to delivering a high standard of service. If you are dissatisfied with any aspect of our service, you may submit a complaint.

How to submit a complaint

As BinderGroup operates across several Nordic markets, complaints are handled in accordance with the local rules and procedures applicable to the country relevant to your policy.

Please select the relevant country below to view the appropriate complaints process.

Denmark complaints procedure
Norway complaints procedure
Sweden complaints procedure

BinderGroup Complaint Responsible

Joel Milos
Chief Executive Officer
BinderGroup ApS
Strandgade 12
1401, Copenhagen Denmark

Your policy is underwritten by Lloyd’s Insurance Company S.A. BinderGroup ApS has been granted delegated complaints handling authority under its agreement with the insurer.

Questions about the complaints procedure?

If you need further information about how to submit a complaint or which procedure applies to your policy, please feel free to contact us.

Contact us