Complaints

We aim to deliver high quality in everything we do. If you are unhappy with our service, you can submit a complaint.

BinderGroup Complaint Responsible:

Joel Milos
Chief Executive Officer
BinderGroup ApS
Strandgade 12
1401, Copenhagen
Denmark

Your policy is underwritten by Lloyd’s Insurance Company S.A. BinderGroup ApS has been granted delegated complaints handling authority under its agreement with the insurer.

How to submit a complaint

Please submit your complaint using our online complaint form.

Submit a complaint
  • Your name and contact details
  • Policy/reference number
  • A clear description of what happened (including dates) (inklusive relevante datoer)
  • What outcome you are seeking
  • Any relevant supporting documentation

Please include following if you are a policyholder:

  • Your name and contact details

  • A clear description of what happened (including dates) (inklusive relevante datoer)

  • What outcome you are seeking

  • Any relevant supporting documentation

Please include following if you are not a policyholder:

We process personal data in accordance with our GDPR and BinderGroup Privacy Policy.

What happens next

We will acknowledge receipt of your complaint in writing within 3 working days of receiving it

We will provide a final written response within 8 weeks of receiving your complaint.

If you remain dissatisfied

If you remain dissatisfied with our final response, or if we have not provided a final response within 8 weeks of receiving your complaint, you may refer your complaint to:

Ankenævnet for Forsikring

Østergade 18, 2

1100 Copenhagen K

Denmark

Tel: +45 33 15 89 00

E-mail: ankeforsikring@ankeforsikring.dk

Hjemmeside: ankeforsikring.dk

Other rights

The complaints handling arrangements above are without prejudice to your right to commence legal action or alternative dispute resolution proceedings in accordance with your contractual rights.

Changes and version information

We update this complaints information as needed and state the date of the most recent update.

Last updated: 05.03.2026

Other questions?

Whether you require further information about our complaints process or have other questions, our team is ready to assist you.

Contact us